Terms and Conditions

TERMS OF SERVICE

Last updated June 9, 2026

AGREEMENT TO OUR LEGAL TERMS

We are Dyonix IT Solutions (Mauritius) Limited (“Company”, “we”, “us”, or “our”), a company registered in Mauritius at Les Fascines, Vivéa Business Park, Moka Smart City, Moka with BRN C26234092 and VAT28529697. We operate www.dyonix.mu (the “Site”), as well as other related products/services referring to these legal terms (“Services”).

Contact us by phone: +372 602 8589, email: bonjour@dyonix.mu, or mail: Dyonix IT Solutions (Mauritius) Limited, Les Fascines, Vivéa Business Park, Moka Smart City, Moka, Mauritius.

These Terms apply to all users, both consumers and business customers, and act as a legally binding agreement. By accessing or using our Services, you agree to these terms. If you do not agree, discontinue use immediately.

Supplemental terms, conditions, or documents on the Services are incorporated by reference. We may change these Terms at any time by updating the “Last updated” date. You must review periodically for updates. Use after updates means acceptance.

This site is intended for adults (18+). Persons under 18 may not use or register for the Services.

SECTION 1 – BUSINESS CUSTOMERS & SERVICE AGREEMENTS

In addition to standard consumer sales, Dyonix IT Solutions (Mauritius) Limited (“Company”) provides managed IT, support, telecommunications, VoIP, cloud, and project services to business customers (“Clients”) subject to written contract terms that may be separately agreed between the parties.

  • Where the Company and a Client have entered into a written agreement or contract, that agreement contains the full and exclusive terms and conditions for the business relationship—except where specifically supplemented, varied, or referenced in these online Terms of Service.
  • Any terms or clauses agreed in the written contract, but not published here online, remain valid and fully enforceable between the parties, and may supplement or override these published Terms for the specific Client.
  • The online Terms of Service reflect only the general service baseline; variations, special conditions, deliverables, and agreed specifics are controlled by the executed written agreement.
  • If a conflict or inconsistency arises, the executed written contract’s terms prevail exclusively for those matters, unless these online Terms expressly state a variation.
  • All other online terms remain applicable as a fallback only in areas not governed by the bespoke written agreement.
  • No customer-specific data, pricing, or confidential terms are published here; refer to your written contract for individual provisions.

Note: Customer/Client names, specific pricing/discounts, and project details are not published here. Business clients receive relevant documentation and special conditions in their written contract. For fallback, these unified Terms always apply except where overridden by written agreement.

SECTION 2 – OUR SERVICES

We sell, deliver and support both physical products (hardware), software, and digital/cloud/telecom/IT services via our website and custom arrangements.

  • Product features, specifications, and availability are as described online or in custom quotations. We make every reasonable effort to ensure details are accurate but cannot warrant all product descriptions/features/specifications will always be current, error-free, or complete.
  • We reserve the right to discontinue or change products/services, update pricing, or make improvements at any time.
  • For software, licensing terms are published at the point of sale and in any End User License Agreement (EULA). Hardware warranty terms are provided with the relevant product or invoice.

SECTION 3 – PURCHASES AND PAYMENT

We accept Visa, Mastercard, American Express, PayPal, and bank transfer. Current and accurate payment details must be provided for online or contract purchases.

  • Prices for all products and services (including VAT/tax as required) are displayed at checkout and on invoices. We reserve the right to adjust prices at any time.
  • For hardware (physical goods), full pre-payment is required before delivery, unless stated otherwise.
  • For business clients or special orders, payment terms and project milestones will be as stated in your quotation, contract, or invoice.
  • If a payment fails or is overdue, we may suspend or terminate delivery until receipt.

SECTION 4 – REFUNDS AND RETURNS POLICY

All sales are final unless otherwise required by law or stated in writing by us.

  • Refunds for software licenses and digital services are not offered once codes are issued, except as required by applicable law or explicitly confirmed in writing.
  • Hardware returns are accepted only if required by legal consumer protection or warranty. More generous return privileges may be provided by written agreement or at our discretion.
  • For consumers in the EU: Where you have a statutory right of withdrawal for internet/mail orders, consult our detailed Returns Policy.
  • To request a refund, contact bonjour@dyonix.mu with your order number and reason. Each case will be considered individually.

SECTION 5 – INTELLECTUAL PROPERTY

All content, software, code, Trademarks, and site features are owned or properly licensed by Dyonix IT Solutions (Mauritius) Limited. Using or copying materials except as expressly allowed is prohibited.

  • You are granted a non-exclusive, non-transferable, revocable license to use and, if permitted, download/print content for your personal/business internal use as long as you comply with these Terms.
  • You may not republish, exploit commercially, or otherwise copy, adapt or translate site content or marks unless given permission in writing.
  • Submissions, feedback, or ideas you send us may be used by Dyonix IT Solutions (Mauritius) Limited, royalty-free, for any lawful purpose, unless otherwise agreed in writing.

SECTION 6 – DATA PROTECTION, PRIVACY & CONFIDENTIALITY

We treat all user data and communications as confidential and respect to European (EU 2016/679) and Mauritian (Data Protection Act 2017) GDPR and applicable privacy law. See Privacy Policy for online/digital customers. Business clients may request a signed Data Processing Agreement (DPA) for projects or services involving personal data.

  • For business clients, a DPA specifying data processing, storage, security, and liability is available on request.
  • Dyonix IT Solutions (Mauritius) Limited and clients agree to mutual confidentiality for any sensitive or proprietary information exchanged, for at least three years after end of contract or engagement.
  • Personal data will only be transferred outside Mauritius, the EU/EEA, Switzerland or the UK if (i) the transfer complies with EU‑adequacy or SCC/BCR safeguards, (ii) the receiving entity provides such safeguards, and (iii) the transfer has the explicit authorization of the client. No personal data will be transferred without such safeguards.

SECTION 7 – LIMITATIONS OF LIABILITY

  • To the fullest extent allowed by law, Dyonix IT Solutions (Mauritius) Limited is not liable for any indirect, consequential, exemplary, punitive, or special damages (loss of profits, lost opportunity, data loss, etc.) from use or inability to use the Services, whether based on contract, tort, or other grounds.
  • In any case, total company liability is limited as required by law and, for business clients, is covered up to the amount provided by our insurance policies (certificates available on request).
  • No limits apply to liability for death/personal injury by negligence, gross negligence, fraud, or where a limit would be illegal by law.

SECTION 8 – TERM, TERMINATION & MODIFICATION

  • These Terms remain in effect for as long as you use our Services. For business contracts, terms stated in writing for notice/termination period take precedence over this section.
  • Dyonix OÜ reserves the right to suspend or terminate access/services at any time, with notice (or without notice in the event of a breach).
  • Business clients may have special arrangements for contract duration, renewal, or early termination in their written agreement.
  • We reserve the right to update or discontinue Services at any time and accept no liability for interruptions, downtime, or change/discontinuation of features.

SECTION 9 – APPLICABLE LAW & DISPUTE RESOLUTION

  • All terms and business with Dyonix IT Solutions (Mauritius) Limited are governed by Mauritian law.
  • Disputes will be resolved by negotiation, and failing that, by the courts of Mauritius. Arbitration may be specified for written contracts.

SECTION 10 – OTHER TERMS

  • These Terms are the entire agreement except where supplemented/overridden by signed contract. If a provision is unenforceable, the rest remain valid.
  • Dyonix IT Solutions (Mauritius) Limited may assign or sub-contract obligations; customers must get written permission to assign/transfer their contractual rights.
  • The failure of Dyonix IT Solutions (Mauritius) Limited to exercise any right does not constitute a waiver.

SECTION 11 – CONTACT US

  • Dyonix IT Solutions (Mauritius) Limited
  • Les Fascines, Vivéa Business Park, Moka Smart City, Moka, Mauritius
  • Phone: +372 602 8589
  • Email: bonjour@dyonix.mu
  • Website: www.dyonix.mu

For questions, please contact us at bonjour@dyonix.mu or see our Contact page.

Last updated June, 2026